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Meridian Freight · Process map

A driver's week, before and after

Each box shows the step and who owns it. The before map has two lanes and two breaks. The after map has one lane and no gaps.

Before · today

Two playbooks, two breaks

1 · ASK FOR HOME TIME2 · PLAN THE LOAD3 · WAIT AT THE DOCK4 · BILL THE CUSTOMER Meridian 290 drivers Crossroads 90 drivers Asks in thedriver appOwner: driver Shows up on thedispatch boardOwner: dispatcher App stampsarrival and leaveOwner: the app Wait fee addedto the invoiceOwner: billing Calls a dispatcherwho has leftOwner: unclear New board neverhears the promiseOwner: board F or G Writes the waiton a paper logOwner: driver Billing neversees itOwner: nobody 1 2 Break 1: promise lost · drivers quitBreak 2: fee lost · $159,100 a year
After · one playbook

One lane, every step owned

1 · ASK FOR HOME TIME2 · PLAN THE LOAD3 · WAIT AT THE DOCK4 · BILL THE CUSTOMER Meridian all 380 drivers Asks in thedriver appOwner: driver Lands on a boardof about 42Owner: their dispatcher App stampsarrival and leaveOwner: the app Wait fee addedto the invoiceOwner: billing Day 30, 60, 90 check-in: "Is home time what you were promised?" Owner: driver manager (an existing fleet manager) · catches a broken promise early
Break 1 closedThe promise lives in the app, so any dispatcher can see it.
Break 2 closedDock times flow to billing with no paper in between.
Boards rebalancedOne new dispatcher brings every board to about 42 drivers.